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An Unexpected Company During Dinner

Danica Modesta

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I seldom take pork and even less if dining out for various reasons but one of the few places I would go if I wanted pork ribs would be Morganfield's. As you can see from the photos below, they have a rodent problem. Having rodents in your restaurant by any standard is unacceptable and unsanitary and this outlet was in an upscale shopping mall right in the middle of Kuala Lumpur. You would imagine they had better cleanliness standards. Needless to say I will not be patronizing Morganfield's anytime soon if they allow rodents to roam free in their restaurants.

rat at morganfield's

I was having dinner with my partner and suddenly a rodent jumped out from under the seat, took a few nibbles of what looks to be a smashed fry and parkour'ed back up into the seat again. This happened a few times. That is just disturbing. I'm no rodent expert, but that it looks pretty young, I'm wondering if its parents are nearby.

I asked to speak to the restaurant manager and I was told he was outside of the restaurant. So I requested that he comes to me, I'm not about to walk outside in the middle of my meal so I can tell him he has a fucking rodent infestation in his restaurant. If he came over, apologized and promised to get his rodent infestation sorted then that would have been the end of it but he never came while the rodent jumped in and out about 20 times more, it was fast, but not faster than my iPhone 7s shutter speed. Talk about bad customer service.

rat in morganfield's

After paying for the meal, RM183 in total, not cheap by any means and left the restaurant only to see who I assume was the restaurant manager, some specky guy sitting outside doing nothing but obviously too busy to come speak to me. Easily one of the most uncomfortable dining experiences ever.



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You are damn right its unexpected, rats are the last thing you expect to see in a restaurant. That's just disgusting, they should really get this sorted before people start getting sick.

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That was a very disappointing experience, what! seeing rodents and all what not in a place that's held in high esteem. This goes to show that the workers especially the cleaners aren't doing their job satisfactorily. If I see rats in such a place I am not sure I'd like to be there in the next minute.

Edited by tpicks

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I will remember that restaurant Morganfield's because we have plans of going back to Kuala Lumpur after spending a not so enjoyable time in Kota Kinabalu earlier this year. I really don't understand why some restaurants allow pests in their place. It is not common but it is not rare to see a rodent or cockroach. I think I have posted in the forum about a foreigner (caucasian) who was taking a photo of a small cockroach in the chekout counter of a supermarket. And considering that it was Rustan's Supermarket and located in the upscale Rockwell center, I couldn't imagine the pests in other supermarkets. 

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We’re very sorry to hear about the unfortunate incident which you’ve encountered in Morganfield’s Pavilion and we would like to sincerely apologise. We would like to assure you that we take matters like this very seriously and would further do our part to avoid this from happening again. We had PM you a more thorough explanation regarding this incident and we would like to sincerely apologise for any disturbance this may have caused to you.

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Wow! some interesting pictures for sure of the little guy,but you did the right thing, by first reporting it to the mananger,and the next step, if you do not like the response you recieve, is to report it to the health department. These rats also carry disease,and if you see one, there are probably more living in the walls as well,and they may come out at night and contaminate more food that somebody else may eat at another time.

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On 4/19/2017 at 10:38 AM, Morganfield's said:

We’re very sorry to hear about the unfortunate incident which you’ve encountered in Morganfield’s Pavilion and we would like to sincerely apologise. We would like to assure you that we take matters like this very seriously and would further do our part to avoid this from happening again. We had PM you a more thorough explanation regarding this incident and we would like to sincerely apologise for any disturbance this may have caused to you.

This is what expected of a responsible management to apologize and take the appropriate steps to remedy the situation. To avoid a repeat of such an ugly experience the hotel should be more proactive, there should be constant check of facilities and sure every area is clean and free from rodents or others. Good they are putting things in place again.

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  • Welcome Seafood Restaurant

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Since the sweet and sour crabs from the first night was good, my better half decided to go for the sweet and sour again. Always best to stick to what you know right? How wrong we were. What was served was extremely disappointing and embarrassing. You can see that in the photo below it was cooked with spring onions and the photo above, no spring onions. The sauce was so light, it tasted like cornstarch and ketchup. It was so bad, we struggled to eat it. Last on the list are the prawns. What I hate more than shitty tasting food is food that is not fresh. In a city like Kota Kinabalu where it's located right next to the sea, there's really no excuse to serve bad prawns. Welcome Seafood Restaurant has tanks full of live prawns and they served us some frozen prawns or dead prawns or some sort. Like the dry butter prawns above, the wet butter prawns were not fresh as well. It's not hard to tell if prawns aren't fresh, the shell sticks to the body. 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    Danica Modesta
    Danica Modesta
    Just Another Travel Blog

    An Unexpected Company During Dinner

    I seldom take pork and even less if dining out for various reasons but one of the few places I would go if I wanted pork ribs would be Morganfield's. As you can see from the photos below, they have a rodent problem. Having rodents in your restaurant by any standard is unacceptable and unsanitary and this outlet was in an upscale shopping mall right in the middle of Kuala Lumpur. You would imagine they had better cleanliness standards. Needless to say I will not be patronizing Morganfield's anytime soon if they allow rodents to roam free in their restaurants. I was having dinner with my partner and suddenly a rodent jumped out from under the seat, took a few nibbles of what looks to be a smashed fry and parkour'ed back up into the seat again. This happened a few times. That is just disturbing. I'm no rodent expert, but that it looks pretty young, I'm wondering if its parents are nearby. I asked to speak to the restaurant manager and I was told he was outside of the restaurant. So I requested that he comes to me, I'm not about to walk outside in the middle of my meal so I can tell him he has a fucking rodent infestation in his restaurant. If he came over, apologized and promised to get his rodent infestation sorted then that would have been the end of it but he never came while the rodent jumped in and out about 20 times more, it was fast, but not faster than my iPhone 7s shutter speed. Talk about bad customer service. After paying for the meal, RM183 in total, not cheap by any means and left the restaurant only to see who I assume was the restaurant manager, some specky guy sitting outside doing nothing but obviously too busy to come speak to me. Easily one of the most uncomfortable dining experiences ever.

    Danica Modesta
    Danica Modesta
    Just Another Travel Blog 6

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